House of Quality: Flashlight and Portable Water Treatment Devices (Individual)

Objective

Obtain experience in using the House of Quality method to evaluate products.

Method

Create 2 house of quality diagrams, for flashlights and hiking/camping water treatment devices (often called water filters). Because you probably have little experience with hiking/camping water treatment devices, look up some examples on the internet using the links given on the course homepage.

Details

Each House of Quality Diagram should be neatly hand drawn, using a straight-edge. You may use a computer drawing package if you wish, or a ready-made blank diagram if it meets your needs (and you can find one). Your completed diagrams should include:

• Customer Attributes (Room 1) with relative importance rated from 1 to 10 for each attribute (Chimney);
• Engineering Characteristics (Room 2)
• Relationship Matrix (Room 3) identifying the relationship between Customer Attributes and Engineering Characteristics;
• Engineering Trade-offs (Roof) identifying relationships between different Engineering Characteristics;
• Objective Measures (Basement), just the units of the measurements (e.g., psi, lb, kg,...)

The "Various Concepts" document, referenced from the bottom of Dr. Everett's Freshman Clinic II courwse website may be helpful in determining unit of measurement.

Identify relationships and trade-offs with checks and x's, as in the automobile door example in the ppt lecture file.

• Strong positive - bold check
• Medium positive - check
• Neutral - nothing
• Medium negative - x
• Strong negative - bold x

Grading

You will be graded on neatness, effort (number of of useful customer attributes and engineering characteristics identified), and completeness (how well you complete the relationship matrix, engineering trade-offs, and objective measures).