Jennifer Fitzgerald
5 Avonbrook Dr Blackwood, NJ 08012
jgirl0910@yahoo.com     Cell: 6092211661
Experience
 
Ott's on the Green, Sewell, NJ May 2003 - Present
Bartender
·Bartender for past 5 years
·Keyed employee for past 3 years
·Open up the restaurant and let other employees in
·Acting manager when other managers are not in
·Handle guest complaints and any other guest problems daily
·Control liquor and food inventory and ensure adherence to company standards
 
Chi-Chi's Mexican Restaurant, Deptford, NJ April 2001 - January 2003
General Manager
·oversaw the operation of a $2 million a year restaurant
·managed a staff of 65 employees and 4 managers
·managed all aspects of the unit's P&L, including invoicing, vendors, costs(food, liquor, and labor), contracts, and operating profit
·increased the cash flow of the unit by over $40,000 from last year
·improved food cost by over 1% from last year
·won Restaurant of the Month-October, 2001 for the company
·oversaw all aspects of safety and sanitation, including food quality (HACCP), employee safety committee, and Servsafe certifications
·involved in problem solving amongst employees involving Human Resource issues
·oversaw Training Program and its adherence to company standards
 
Chi-Chi's Mexican Restaurant, Deptford, NJ September 2000 - April 2001
Assistant General Manager
·oversaw all aspects of the kitchen
·completed all food orders using a food usage program
·performed food inventories and used problem solving methods to improve the cost
·completed the weekly schedule for all kitchen employees using a labor matrix system and predicted sales to keep labor cost in line
·installed a detailed cleaning system and ensured its adherence
·learned all aspects of the P&L, including invoicing, prelims, and vendors

 
Chi-Chi's Mexican Restaurant, Egg Harbor Twp, NJ January 1999 - September 2000
Service Manager
·won GEM of the quarter March, 2000(manager of the quarter for the company)
·began by learning the Front of the House(Service Manager)
·completed the weekly schedule for over 45 Service employees
·oversaw all liquor ordering and liquor inventory
·oversaw the Training Program and ensured its adherence to company standards
·trained and coached employees to ensure high scores on our QSC (Quality, Service and Cleanliness) measurements
·coached employees to ensure continuing development within the company
 
Chi-Chi's Mexican Restaurant, Deptford, NJ September 1998 - December 1998
Corporate Trainer
·Trained all Bartenders according to company standards
·Traveled to Ohio and Pennsylvania to train new and existing Bartenders for Reopenings
 
Chi-Chi's Mexican Restaurant, Cherry Hill, NJ March 1997 - September 1998
Food Server/Bartender
·Foodserver according to company standards
·Bartender according to company standards
·Trained new employees in all FOH positions
·Employee of the Month 3 different times
Education
 
Rowan University, Glassboro, NJ
Bachelor of Arts - Writing Arts, May 2009
I am in my final year at Rowan University. I will be graduating in May 2009 with a Bachelor's Degree in Writing Arts. This degree gives me the writing foundation needed in the workplace today. I have experience in the writing genres: business, public relations, creative, web design, amongst others.
 
Camden County College, Blackwood, NJ
Associates - Elementary Education, May 2006
I graduated Camden County College with an Associates in Elementary Education. While here, I was President of the Education Club, where I led fundraising efforts to raise money for needy schools and after-school programs in South Jersey.
Objective
 
To obtain my Master's Degree in Writing Arts;
and to eventually open up a writing center where students, and the community can come and get tutoring with any type of writing.
Skills
 
·Transferable Writing Skills, such as:
-business report writing
-public relations writing
-web design
-tutoring writing
·Strong Customer Service skills
-Guest Recovery
·Strong Communication skills
-Training
-Delegating
-Negotiation/Peer Mediation
-Motivation/Coaching and Developing
-Leadership/Management
-leading a restaurant of 60 employees
·Administrative
-Computer literate:Microsoft Word,
Excel, and Outlook
-PC and MAC literate
-Scheduling
-Invoicing
-Inventory and Ordering Processes
-all aspects of a P&L, including
projecting sales and resolving the End
of Month figures
-Marketing
Professional Associations
 
Jon Rendino-General Manager
Ott's on the Green
Washington Township, NJ 08080
856-589-1776